FAQs
Listed below are several common questions asked by patients and their family members. Click the question and the answer will appear. Or you can click Expand All and all of the answers will appear at once. If you have other questions, write them down for your next appointment or, if they're more urgent, please contact your physician's office and we'll be happy to assist you.
Why do patients participate in clinical trials?
Some cancer patients may participate because they are hoping for a possible cure and longer life or a way to feel better. Others find that the current standard therapies are not optimal for their cancer and wish to be among the first to participate in a research study and receive an investigational drug. Whatever the reason, participation could make a difference in a patient's future, as well as in the lives of future cancer patients.
Does Cancer Centers of Florida conduct clinical trials?
Yes, clinical trials are available for eligible patients in our Downtown office, as well as our Winter Park office locations. For more information about CCF's research clinical trial program please call 407-426-8484.
What is a clinical trial?
Clinical trials are research studies that involve patient volunteers to help find different ways to treat diseases such as cancer and disorders of the blood. Each study is designed to answer specific scientific questions and help find potentially better methods of prevention, diagnosis, and treatment.
How will my insurance claims be filed?
Our office billing staff will prepare and submit your insurance claim for all office visits, lab tests and in-office procedures. Cancer Centers of Florida accepts assignment from most insurance companies including Medicare and Medicaid.
When I am a patient of Cancer Centers of Florida, who do I call if I have an emergency?
We recognize that medical emergency situations related to your disease or your treatment could occur, and we will respond to your call and questions as quickly as possible. If you experience a life threatening medical emergency when our office is closed, please go to the nearest emergency room or call 911. For non-life threatening medical situations you may call your physician's office. If your physician's office is closed, the answering service will promptly forward your message to the doctor on call. If you experience a non-life threatening medical situation while your physician's office is open, please call as early in the day as possible. Please note that we can not refill prescription medications on the weekends.
What will my medical insurance cover?
Our financial counselors are available to meet with you to discuss your medical insurance coverage, what it will cover and what it will not cover, your out-of-pocket expenses, your co-pay expenses. They will verify your coverage and pre-authorize your visits, tests, procedures and treatments that you may need, as required by your insurance company. The financial counselors will assist you in understanding your medical insurance coverage and your financial responsibilities for any uncovered expenses. The financial counselor will meet with you to also discuss payment arrangements.
What is cancer?
Cancer is not one disease, but a general term covering many distinct diseases. Each type of cancer has patterns that may differ from other types of cancer, and the same type often affects one person differently from another. Because there are so many variables, different types of treatments may be required and no one treatment is right for everyone. That's why our physicians at Cancer Centers of Florida customize a treatment plan to meet each patient's specific diagnosis, needs and condition.
How do I make an appointment?
Cancer Centers of Florida provides 4 sites of service in Central Florida with 6 Medical Oncology and Hematology physicians, 1 Radiation Oncologist and 2 Nurse Practioners. For more information on Cancer Centers of Florida locations and physicians please visit this section of our website. Many times your primary care physician will refer you to a specific Cancer Centers of Florida physician. If you choose to select one of our physicians or locations yourself, you may use the physician or location search in the locations or physicians section of our website.
To schedule an appointment with a Cancer Care Centers of Florida physician, please call the office that your primary physician referred you to, or the physician office you have chosen. Our new patient coordinators will arrange for your first appointment and guide you through the process of preparing for your first visit.
Is there wheelchair accessibility?
All of our facilities are wheelchair accessible. Most are floor level or have an elevator access to reach the waiting area.




